Privacy Policy
LAP Autocare Services (“LAP Autocare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our mobile application, website, and vehicle-related services.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use the LAP Autocare platform.
By using our application or website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
A. Personal Information
- Full name
- Mobile number
- Email address
- Residential or service address
- City and location information
- Account login details
- Other information provided while creating or updating your account
B. Vehicle Information
To provide vehicle-related services, we may collect:
- Vehicle registration number
- Vehicle make and model
- Vehicle variant
- Fuel type
- Vehicle engine/CC information
- Vehicle service history
- Insurance-related information
- Registration Certificate (RC) details
- Vehicle photographs or documents uploaded by the user
C. Service and Transaction Information
We may collect information related to:
- Service bookings
- Car washing and maintenance requests
- Spare parts purchases
- Insurance or documentation services
- Service partner interactions
- Order and booking history
- Payment and transaction status
- Customer support requests and communications
D. Location Information
Where required for providing services, we may collect location information with your permission.
Location information may be used to:
- Identify nearby service providers
- Assign service partners
- Enable mechanic/service partner tracking
- Provide pickup/drop or roadside assistance services
- Improve service availability and delivery
You may manage location permissions through your device settings. Some services may not function properly if location access is disabled.
E. Device and Technical Information
When you use our app or website, we may automatically collect certain technical information, including:
- Device type and model
- Operating system
- App version
- IP address
- Browser information
- Device identifiers
- Network information
- App usage and diagnostic information
- Crash and performance information
2. How We Use Your Information
We may use collected information for the following purposes:
- Creating and managing your LAP Autocare account
- Processing service bookings and orders
- Providing vehicle-related services
- Connecting users with service partners
- Assigning mechanics or technicians
- Providing live service tracking where applicable
- Processing payments and refunds
- Communicating booking and service updates
- Providing customer support
- Verifying user and vehicle information
- Processing insurance and documentation services
- Improving our application, website, and services
- Detecting fraud, misuse, unauthorized activity, or security threats
- Sending important service-related notifications
- Sending promotional or marketing communications where permitted by applicable law
- Conducting analytics and performance measurement
- Complying with applicable legal and regulatory requirements
3. Vehicle and Document Information
Some LAP Autocare services may require users to upload vehicle-related documents, photographs, or information such as RC documents, insurance documents, vehicle photographs, or other relevant records.
Such information will be used only for legitimate purposes related to the requested service, verification, documentation, insurance, maintenance, or other services provided through the platform.
Users are responsible for ensuring that the information and documents they provide are accurate and that they have the necessary authority to provide them.
4. Payment Information
Payments may be processed through authorized third-party payment gateways.
LAP Autocare Services generally does not store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information.
Payment information may be processed directly by authorized payment service providers in accordance with their respective privacy policies and security practices.
5. Sharing of Information
We may share relevant information with trusted third parties where necessary to provide our services, including:
- Authorized service partners
- Mechanics and technicians
- Insurance service providers
- Payment gateways and payment service providers
- Delivery and logistics partners
- Technology and hosting service providers
- Customer support providers
- Analytics and security service providers
- Government authorities or law enforcement agencies where legally required
We only intend to share information that is reasonably necessary for the relevant service, transaction, legal requirement, or legitimate business purpose.
We do not intend to sell your personal information to third parties for their independent marketing purposes.
6. Service Partners
When you book a service through LAP Autocare, certain information may be shared with the relevant service partner so that the requested service can be completed.
This may include your name, contact details, vehicle information, service address, booking details, and other information necessary to provide the service.
Service partners may be independently responsible for how they handle information after receiving it, subject to applicable contractual and legal requirements.
7. Marketing and Communications
We may send you service-related communications such as:
- Booking confirmations
- Service reminders
- Payment notifications
- Order updates
- Cancellation or refund updates
- Important account notifications
Where permitted by applicable law, we may also send promotional communications about offers, products, services, and campaigns.
You may opt out of promotional communications where applicable. However, you may continue to receive essential service and transactional communications.
8. Cookies and Similar Technologies
Our website and application may use cookies, SDKs, pixels, analytics tools, and similar technologies to:
- Maintain functionality
- Remember user preferences
- Understand usage patterns
- Improve performance
- Analyze traffic
- Detect security issues
- Measure marketing and advertising performance
You may be able to manage certain cookie or tracking permissions through your browser or device settings.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
Users are responsible for keeping their account credentials, passwords, OTPs, and other authentication information confidential.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain account and transaction records
- Resolve disputes
- Meet legal and regulatory requirements
- Prevent fraud and misuse
- Enforce our agreements
- Maintain legitimate business records
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. Children’s Privacy
LAP Autocare Services is intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children below the applicable legal age without appropriate consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we may take reasonable steps to delete such information.
12. Third-Party Services and Links
Our app or website may contain links, integrations, or services provided by third parties.
These third parties may have their own privacy policies and terms. LAP Autocare Services is not responsible for the privacy practices of third-party websites or services that are outside our control.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. Your Privacy Rights
Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise concerns regarding the processing of your personal information
To exercise applicable rights, you may contact LAP Autocare Services using the contact details provided below.
14. Account Deletion
Users may request deletion of their LAP Autocare account and associated personal information, subject to applicable legal, regulatory, financial, fraud-prevention, and transaction-record requirements.
Certain information may need to be retained for a specified period where required by law or for legitimate business purposes.
15. Data Transfers
Your information may be stored or processed using service providers located in India or other jurisdictions, where permitted under applicable law.
Where required, we will take reasonable measures to ensure that applicable data protection and security requirements are followed.
16. Changes to This Privacy Policy
LAP Autocare Services may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated Privacy Policy will be published on our application or website with the revised effective date.
Your continued use of the LAP Autocare platform after the updated policy becomes effective constitutes acceptance of the revised policy, to the extent permitted by applicable law.
17. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
LAP Autocare Services
Email: lapautocare.india@gmail.com
Phone: +91 6355040854
Address: Office no 3, 1st Floor, Dev Shrusti Complex, nr. HCG Hospital, Ellisbridge, Ahemdabad, GJ
Last Updated: 11/08/2026
